Shipping Policy

Stay Free Shop LLC

1. Company Information

Company Name: Stay Free Shop LLC
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@stay-free-shop.com
Phone: +41 78 338 16 80

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during peak periods or promotional events.

3. Shipping Methods & Delivery Time

We offer international shipping. Estimated delivery times are:

• United States: 5–12 business days;
• Canada: 7–15 business days;
• Europe: 7–18 business days;
• Rest of the World: 10–25 business days.

These are estimated delivery times and are not guaranteed.

4. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment. We reserve the right to update shipping rates at any time.

5. Order Tracking

Tracking information will be provided by email once the order has been shipped. Tracking availability may vary depending on the carrier and destination country.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or VAT imposed by local authorities. These charges, when applicable, are the customer’s responsibility and are not included in product prices or shipping fees.

7. Delivery Delays

We are not responsible for delivery delays caused by:

• Customs inspections or clearance procedures;
• Carrier delays or disruptions;
• Weather conditions;
• Force majeure events or other circumstances beyond our control.

Delivery times are estimates only.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delivery failures or delays caused by incorrect or incomplete addresses.

9. Lost or Stolen Packages

If a package is marked as delivered by the carrier but not received, please first contact your local carrier to inquire about the delivery. If you still need assistance, you may contact us at contact@stay-free-shop.com. Refunds or reshipments in such cases are not guaranteed and are evaluated on a case-by-case basis.

10. Shipment Refusals & Returned Parcels

If a shipment is refused by the customer or returned due to failed delivery attempts, incorrect address, or non-collection from a pickup point, return shipping fees and the original shipping costs may be deducted from any applicable refund.

11. Governing Law

This Shipping Policy is governed by the laws of the State of Wyoming, United States. Any disputes shall be handled by the competent courts of Wyoming, USA.