Refund policy

Refund Policy

Stay Free Shop LLC

1. Company Information

Company Name: Stay Free Shop LLC
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@stay-free-shop.com
Phone: +41 78 338 16 80

2. Return Eligibility

We accept return requests under the following conditions:

  • The return request must be submitted within 30 days of the delivery date;
  • The product must be unused, unworn, and in its original packaging;
  • Proof of purchase is required.

We reserve the right to refuse a return if these conditions are not met.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used products;
  • Items without original packaging;
  • Items damaged due to customer misuse.

4. How to Request a Return

To request a return, please contact us at:

📧 contact@stay-free-shop.com

Please include:

  • Your order number;
  • The reason for return;
  • Photos (if applicable).

Our support team will provide return instructions if the request is approved.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect;
  • We are not responsible for lost return shipments without tracking;
  • Return shipping fees are non-refundable.

6. Refund Processing

Once your return is received and inspected:

  • You will be notified by email;
  • If approved, your refund will be processed to the original payment method;
  • Refund processing time is 5–10 business days, depending on your payment provider.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. If confirmed, we will provide a replacement or a full refund at no additional cost.

8. Order Cancellations

Orders may be cancelled only before shipment. Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

9. Late or Missing Refunds

If you have not received your refund after 10 business days:

10. Governing Law

This Refund Policy is governed by the laws of the State of Wyoming, United States. Any disputes shall be handled by the competent courts of Wyoming, USA.